Thank you for shopping with PIGEON AI INTELLIGENT. We are committed to providing you with a smooth and reliable delivery experience.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• Standard Shipping (Domestic): Typically 3-7 business days depending on your location.

• Expedited Shipping: Available at checkout with faster delivery times.

• International Shipping: Delivery times vary from 7 to 21 business days depending on destination and customs processing.

Shipping Costs

Shipping fees are calculated at checkout based on the total weight, size, and destination of your order. We strive to keep shipping costs as affordable as possible.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email including a tracking number. Please allow 24-48 hours for the tracking information to update.

Shipping Restrictions

Currently, we ship to most countries worldwide but some remote locations or PO boxes may be excluded. If you have questions about your shipping destination, please contact us before placing your order.

Delivery Issues

If your package is lost, delayed, or damaged during transit, please notify us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue or arrange a replacement.

Incorrect Shipping Information

Please double-check your shipping address before confirming your order. We are not responsible for delays or lost shipments caused by incorrect or incomplete address details.

Return & Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

• Returns are accepted within 30 days from the date of delivery.

• Items must be unused, in their original packaging, and in resalable condition.

• Customized or personalized products may not be eligible for return.

How to Initiate a Return

1. Contact our customer support via email or contact form to request a return authorization.

2. Provide your order number, reason for return, and photos if applicable.

3. Once approved, you will receive instructions on how to return the item.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

• We recommend using a trackable shipping method for returns, as we cannot be responsible for lost return packages.

Refund Process

• After we receive and inspect your returned item, refunds will be processed to your original payment method within 5-7 business days.

• Shipping fees (original and return) are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item, please follow the return process above and place a new order for the replacement.

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us immediately with photos. We will provide a full refund or replacement at no additional cost.

Additional Notes

• We reserve the right to refuse returns that do not meet the above criteria.

• For questions or assistance, please contact our customer support team.